/* ==========================================================
   Lightweight, dependency-free stylesheet (no framework CDN)
   Console-inspired professional theme with light/dark mode
   ========================================================== */
@import url('https://fonts.googleapis.com/css2?family=IBM+Plex+Sans:wght@400;500;600;700&family=IBM+Plex+Mono:wght@500;600&display=swap');

:root {
  --navy: #16233B; --navy-2: #1E3252;
  --blue: #3E7CB1; --amber: #E8A33D; --red: #D64545; --green: #3FA36B; --purple: #6B4A94;
  --bg: #F3F5F8; --surface: #FFFFFF; --border: #E1E5EB; --text: #1B2430; --text-muted: #667085;
  --font-body: 'IBM Plex Sans', -apple-system, sans-serif; --font-mono: 'IBM Plex Mono', monospace;
  --radius: 10px;
}
html[data-theme="dark"] {
  --bg: #12181F; --surface: #1A222C; --border: #2A3441; --text: #E7EBF0; --text-muted: #8A96A3;
}
*{box-sizing:border-box;}
body{margin:0;font-family:var(--font-body);background:var(--bg);color:var(--text);font-size:14px;line-height:1.5;}
a{color:inherit;text-decoration:none;}
h1,h2,h3,h4,h5,h6{margin:0 0 8px;}
.page-wrap{padding:24px;max-width:1240px;margin:0 auto;}
@media(max-width:640px){.page-wrap{padding:14px;}}

/* Navbar */
.navbar{background:linear-gradient(180deg,var(--navy) 0%,var(--navy-2) 100%);position:sticky;top:0;z-index:50;}
.navbar-inner{max-width:1240px;margin:0 auto;padding:10px 20px;display:flex;align-items:center;justify-content:space-between;}
.brand{display:flex;align-items:center;gap:10px;color:#fff;font-weight:600;font-size:15px;}
.brand-logo{width:32px;height:32px;border-radius:7px;object-fit:cover;}
.brand-logo-fallback{width:32px;height:32px;border-radius:7px;background:var(--blue);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;}
.nav-toggle{display:none;background:none;border:none;color:#fff;font-size:18px;cursor:pointer;}
.navlinks{display:flex;align-items:center;gap:18px;flex-wrap:wrap;}
.navlink{color:rgba(255,255,255,.85);font-size:13px;font-weight:500;padding:6px 2px;white-space:nowrap;}
.navlink:hover{color:#fff;}
.user-chip{display:flex;align-items:center;gap:6px;}
.navlink-dropdown{position:relative;}
.dropdown-menu{display:none;position:absolute;right:0;top:100%;background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:6px;min-width:190px;box-shadow:0 8px 24px rgba(0,0,0,.15);z-index:60;}
.navlink-dropdown:hover .dropdown-menu, .navlink-dropdown:focus-within .dropdown-menu{display:block;}
.dropdown-menu a{display:block;padding:8px 10px;border-radius:6px;font-size:13px;color:var(--text);}
.dropdown-menu a:hover{background:var(--bg);}
.dropdown-role{display:block;padding:6px 10px;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);}
.theme-toggle{background:rgba(255,255,255,.1);border:none;color:#fff;width:30px;height:30px;border-radius:50%;cursor:pointer;font-size:13px;}
@media(max-width:900px){
  .nav-toggle{display:block;}
  .navlinks{display:none;width:100%;flex-direction:column;align-items:flex-start;gap:4px;padding-top:10px;}
  .navlinks.open{display:flex;}
  .navbar-inner{flex-wrap:wrap;}
}

/* Footer */
.site-footer{text-align:center;padding:20px;font-size:11px;color:var(--text-muted);}

/* Auth screens */
.auth-bg{background:radial-gradient(circle at 20% 20%,var(--navy-2),var(--navy) 70%);min-height:100vh;display:flex;align-items:center;padding:20px;}
.auth-wrap{width:100%;display:flex;justify-content:center;}
.auth-card{background:var(--surface);border-radius:12px;padding:2.2rem;width:100%;max-width:420px;box-shadow:0 20px 50px rgba(0,0,0,.35);}

/* Cards & layout */
.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);}
.card-head{padding:13px 16px;border-bottom:1px solid var(--border);font-weight:600;font-size:13.5px;display:flex;justify-content:space-between;align-items:center;}
.card-body{padding:16px;}

.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:20px;}
@media(max-width:800px){.stats{grid-template-columns:repeat(2,1fr);}}
.stat{background:var(--surface);border:1px solid var(--border);border-left:4px solid var(--blue);border-radius:var(--radius);padding:14px 16px;display:flex;align-items:center;gap:12px;}
.stat.amber{border-left-color:var(--amber);}.stat.green{border-left-color:var(--green);}.stat.red{border-left-color:var(--red);}
.stat-icon{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:rgba(62,124,177,.1);color:var(--blue);font-size:14px;flex-shrink:0;}
.stat.amber .stat-icon{background:rgba(232,163,61,.14);color:#A66A16;}
.stat.green .stat-icon{background:rgba(63,163,107,.14);color:var(--green);}
.stat.red .stat-icon{background:rgba(214,69,69,.14);color:var(--red);}
.stat-num{font-family:var(--font-mono);font-size:20px;font-weight:600;}
.stat-label{font-size:10.5px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;}

/* Table */
.table-wrap{overflow-x:auto;}
table{width:100%;border-collapse:collapse;font-size:13px;}
thead th{text-align:left;padding:9px 14px;color:var(--text-muted);font-size:10.5px;text-transform:uppercase;letter-spacing:.04em;font-weight:500;border-bottom:1px solid var(--border);white-space:nowrap;}
tbody td{padding:11px 14px;border-top:1px solid var(--border);white-space:nowrap;}
tbody tr.clickable{cursor:pointer;}
tbody tr.clickable:hover{background:rgba(62,124,177,.05);}
.mono{font-family:var(--font-mono);font-weight:600;}

/* Badges */
.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:600;white-space:nowrap;}
.badge-low{background:#E7ECF3;color:#45536B;} html[data-theme=dark] .badge-low{background:#2A3441;color:#B8C2CE;}
.badge-medium{background:rgba(62,124,177,.14);color:var(--blue);}
.badge-high{background:rgba(232,163,61,.16);color:#A66A16;}
.badge-urgent{background:rgba(214,69,69,.14);color:var(--red);}
.badge-new{background:#E7ECF3;color:#45536B;} html[data-theme=dark] .badge-new{background:#2A3441;color:#B8C2CE;}
.badge-open{background:rgba(62,124,177,.14);color:var(--blue);}
.badge-progress{background:rgba(107,74,148,.14);color:var(--purple);}
.badge-pending{background:rgba(232,163,61,.16);color:#A66A16;}
.badge-hold{background:rgba(107,74,148,.14);color:var(--purple);}
.badge-resolved{background:rgba(63,163,107,.14);color:var(--green);}
.badge-closed{background:#E7E9EC;color:#5A6472;} html[data-theme=dark] .badge-closed{background:#2A3441;color:#B8C2CE;}
.badge-reopened{background:rgba(214,69,69,.14);color:var(--red);}
.badge-system{background:rgba(232,163,61,.14);color:#A66A16;}

/* Buttons & forms */
.btn{display:inline-flex;align-items:center;gap:6px;padding:9px 16px;border-radius:8px;font-size:13px;font-weight:600;border:1px solid transparent;cursor:pointer;}
.btn-primary{background:var(--navy-2);color:#fff;}
.btn-primary:hover{background:var(--navy);}
.btn-outline{background:transparent;border-color:var(--navy-2);color:var(--navy-2);}
html[data-theme=dark] .btn-outline{border-color:var(--blue);color:var(--blue);}
.btn-outline:hover{background:var(--navy-2);color:#fff;}
.btn-sm{padding:6px 12px;font-size:12px;}
.btn-danger{background:var(--red);color:#fff;}
.btn-success{background:var(--green);color:#fff;}
.btn-block{width:100%;justify-content:center;}

.form-control,.form-select,textarea{width:100%;padding:9px 12px;border:1px solid var(--border);border-radius:8px;font-size:13.5px;background:var(--surface);color:var(--text);font-family:inherit;}
.form-control:focus,.form-select:focus,textarea:focus{outline:2px solid var(--blue);outline-offset:1px;}
label{display:block;font-size:12.5px;font-weight:600;margin-bottom:5px;color:var(--text-muted);}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:10px;}
@media(max-width:560px){.form-row{grid-template-columns:1fr;}}

/* Alerts */
.alert{padding:11px 14px;border-radius:8px;font-size:13px;margin-bottom:14px;}
.alert-danger{background:rgba(214,69,69,.1);color:#A63333;border:1px solid rgba(214,69,69,.25);}
.alert-success{background:rgba(63,163,107,.1);color:#2A7A4F;border:1px solid rgba(63,163,107,.25);}
.alert-warning{background:rgba(232,163,61,.12);color:#8A5A10;border:1px solid rgba(232,163,61,.3);}
.alert-info{background:rgba(62,124,177,.1);color:#2A5D87;border:1px solid rgba(62,124,177,.25);}

/* Conversation thread */
.thread{max-height:520px;overflow-y:auto;}
.reply{padding:12px 14px;border-radius:8px;background:var(--bg);margin-bottom:10px;border-left:3px solid var(--blue);}
.reply.internal{background:rgba(232,163,61,.08);border-left-color:var(--amber);}
.reply-head{display:flex;justify-content:space-between;font-size:12.5px;flex-wrap:wrap;gap:4px;}
.system-msg{display:flex;align-items:center;gap:10px;margin:12px 0;}
.system-msg .line{flex:1;height:1px;background:var(--border);}
.system-msg .pill{font-size:11.5px;padding:4px 12px;border-radius:20px;white-space:nowrap;}
.pill-resolved{background:rgba(63,163,107,.12);color:var(--green);}
.pill-reopened{background:rgba(232,163,61,.14);color:#A66A16;}

/* Quick templates */
.quick-templates{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px;}
.quick-tpl-btn{background:var(--bg);border:1px solid var(--border);border-radius:20px;padding:7px 14px;font-size:12.5px;cursor:pointer;display:flex;align-items:center;gap:6px;}
.quick-tpl-btn:hover{background:rgba(62,124,177,.1);border-color:var(--blue);}

/* Pricing page */
.pricing-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px;}
.price-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:20px;text-align:center;}
.price-card.featured{border:2px solid var(--blue);position:relative;}
.price-amount{font-family:var(--font-mono);font-size:28px;font-weight:700;margin:10px 0;}
.price-feature-list{text-align:left;font-size:13px;list-style:none;padding:0;margin:14px 0;}
.price-feature-list li{padding:6px 0;border-top:1px solid var(--border);}
.price-feature-list li:first-child{border-top:none;}

/* Onboarding checklist */
.checklist{list-style:none;padding:0;margin:0;}
.checklist li{display:flex;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid var(--border);}
.checklist li:last-child{border-bottom:none;}
.checklist .check-icon{width:22px;height:22px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;flex-shrink:0;}
.checklist .done .check-icon{background:var(--green);color:#fff;}
.checklist .pending .check-icon{border:2px solid var(--border);}

/* Utility */
.text-muted{color:var(--text-muted);}
.small{font-size:12px;}
.mt-2{margin-top:8px;}.mt-3{margin-top:14px;}.mb-2{margin-bottom:8px;}.mb-3{margin-bottom:14px;}
.d-flex{display:flex;}.justify-between{justify-content:space-between;}.align-center{align-items:center;}.gap-2{gap:8px;}
:focus-visible{outline:2px solid var(--blue);outline-offset:2px;}